As brick-and-mortar retail continues to find its footing in the e-commerce era, Yorkdale Shopping Centre has emerged as an unlikely trendsetter in North America’s changing retail landscape. The sprawling complex north of downtown Toronto has become a laboratory for what works: a shifting mix of high-end boutiques and mainstream retail anchored less by department stores than by what one expert calls “micro-anchors” — smaller, high-traffic destinations that draw crowds through sheer brand power.
“Apple would probably be an anchor in that mall, certainly from a traffic standpoint,” said Craig Patterson, Publisher and Co-Editor-in-Chief of Retail Insider, who regularly visits and has been writing about Yorkdale for more than a decade. “Lego is obviously another one that’s quite busy. And then even Shake Shack.”
That burger chain, which opened its third Canadian location earlier this month, represents another facet of Yorkdale’s evolution: its transformation into what retail experts call an “18-hour destination” with expanded dining and entertainment options designed to extend visitors’ stays.
“These are some great names,” Patterson said of the centre’s restaurants, which include The Cheesecake Factory, Café Landwer, JOEY and several Canadian chains. “But they are all large corporate names that can be found anywhere.” He believes more distinctive dining concepts would enhance the property’s appeal.
The 58-year-old shopping centre sits at a strategic crossroads north of downtown Toronto, where Highway 401 meets Allen Road. Unlike purely suburban malls, it benefits from a subway station that delivers young urbanites directly to its doorstep — a demographic that typically favors downtown shopping.
“It’s fairly close to Forest Hill and some other reasonably high income areas,” Patterson noted, referencing one of Toronto’s wealthiest neighborhoods. “And it’s accessible by vehicle to those neighborhoods.”
Inside, the centre’s beige corridors and neutral tones provide a deliberately understated backdrop for its more than 270 stores. The aesthetics may lack the architectural flourishes of newer developments like Montreal’s Royalmount or Vancouver’s under-construction Oakridge Park, but the restraint serves a purpose: letting the retail concepts shine.
This fall, Quebec-based La Maison Simons will open a 110,000-square-foot store in space formerly occupied by Nordstrom, which closed during the pandemic as part of a country-wide retreat. The two-level Simons store will offer services including free tailoring, part of what Patterson sees as an enhanced focus in the industry on customer experience.
Oxford Properties Group, which owns Yorkdale, has maintained strict standards for tenants. “Oxford Properties has the ability and the strength to tell them that you’ve got to bring your best concept here and make it better than maybe any other in Canada,” Patterson said.
The results speak for themselves. Despite retail’s broader challenges, Yorkdale maintains its position as Canada’s highest-performing shopping centre based on sales per square foot. Its mix of first-to-market retailers has made it a must-stop for international brands entering Canada.
Near Van Cleef & Arpels and Montblanc stores, construction continues on a new 65,000-square-foot luxury wing. Saint Laurent, Dior, and other high-end brands will soon join recently opened boutiques from Loewe, Brunello Cucinelli, and Loro Piana. The concentration rivals luxury retail developments in many large American cities.
This luxury expansion represents a calculated bet by Oxford Properties that high-end retail remains resilient even as middle-market stores struggle. Yet unlike some luxury-focused malls, Yorkdale maintains a broad appeal, with mainstream retailers like Zara, Uniqlo and Indigo books occupying prominent positions.
Challenges remain. As other Toronto retail properties undergo significant renovations, including the downtown CF Toronto Eaton Centre’s ongoing “facelift,” Yorkdale must continue evolving to maintain its edge. Patterson suggests more digital integration and enhanced customer services would help.
“Maybe a little more digital technology in the shopping center,” he said. “I know there’s some there already, but more of that would be able to be done.”
The centre has already introduced premium services like expert styling sessions, available for $305 for a two-hour appointment with complimentary valet parking. Yet Patterson envisions more ambitious additions: “I had a vision for Yorkdale that involved creating a high-end ecosystem that included a hotel with personal shopping and an incredible spa.”
On a recent Saturday, Café Landwer — a Mediterranean-inspired restaurant tucked into what was once considered a quiet corner near Restoration Hardware — was completely full, despite being somewhat removed from the mall’s main corridors. Such success stories suggest Yorkdale’s careful curation is working.
As consumers increasingly demand experiences alongside products, Yorkdale’s balancing act — luxury alongside accessibility, digital alongside physical, shopping alongside dining — offers a potential roadmap for how traditional retail spaces might evolve in the 21st century. Whether this model can be replicated elsewhere remains an open question, but for now, this Toronto shopping centre continues to write its own rules.
Dustin Fuhs is the Editor-in-Chief of 6ix Retail. He is the former Editor-in-Chief of Retail Insider, Canada’s most-read retail trade publication. He has over 20 years of experience in the retail, marketing, entertainment and hospitality industries, including with The Walt Disney Company, The Hockey Hall of Fame, Starbucks and Blockbuster.
Dustin was named as a RETHINK Retail Top Retail Expert in 2024 and 2025.